Please read these terms carefully before creating an account or using the Tia platform.
Tia is a personalised tutoring platform operated by BridgemanIT (ABN 50 110 743 460), trading as Tia.coach, a company registered in Australia. In these Terms of Service, "Tia", "we", "us" and "our" refer to BridgemanIT. "You" and "your" refer to the parent or guardian who creates and manages an account on the platform. "Student" refers to a child whose account is created and managed by you.
By creating an account on the Tia platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated into these Terms by reference.
If you do not agree to these Terms, you must not create an account or use the Tia platform.
These Terms apply to all users of the Tia platform. Parents and guardians are responsible for accepting these Terms on behalf of any student accounts they create, and for ensuring that students comply with these Terms while using the platform.
Parent accounts may only be created by adults aged 18 or over. By creating a parent account you confirm that you are an adult and that you have parental or legal guardian authority over any student accounts you create on the platform.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at feedback@tia.coach if you become aware of any unauthorised use of your account.
Student accounts are created by parents and guardians on behalf of students in Grades 7 to 12. Students do not create their own accounts. All student account details, including login credentials, are set and managed by the parent.
Student accounts may be created using either a real email address or a login name. Where a login name is used, no email address is required from the student. In either case, the parent receives and controls the student's initial login credentials and is responsible for sharing those credentials appropriately.
You agree to provide accurate and current information when creating accounts, including your country of residence. Country selection affects curriculum-relevant terminology and certain platform features.
Tia provides a personalised tutoring service for home learning students in Grades 7 to 12. The platform is available in six countries: Australia, New Zealand, United States of America, United Kingdom, Canada, and Ireland.
Tia currently offers tutoring support across three subjects: Mathematics, English, and Science. Each subject is available as a separate subscription or as part of an all-subjects bundle. Current pricing is available at tia.coach/pricing.html.
The platform provides the following core features:
We reserve the right to modify, update, or discontinue features of the Tia service at any time. We will endeavour to provide reasonable notice of any material changes that affect existing subscribers.
Current pricing for all Tia subscriptions is available at tia.coach/pricing.html. Prices may vary by currency depending on your country of residence. Applicable taxes may be added at the point of purchase in accordance with local requirements.
By subscribing, you authorise Tia to charge your nominated payment method on a recurring basis at the frequency applicable to your chosen plan, until you cancel. Your billing date is set from the date your free trial ends or your first paid charge is processed.
Subscriptions are per student. If you have multiple students, each student's subjects are billed separately and can be managed independently from your parent dashboard.
Your payment details are processed securely by our payment provider. We do not store your payment card details on our systems. You can update your payment method at any time through the billing portal in your parent dashboard.
Coupon codes may be offered from time to time. Codes are subject to their own terms including expiry dates, usage limits, and eligible products. A valid code must be entered at checkout and cannot be applied retrospectively to existing subscriptions.
New subscriptions include a 14-day free trial. During the trial period you have full access to all features of the subscribed subject or bundle. No charge is made during the trial period.
At the end of the trial period, your subscription automatically converts to a paid monthly subscription and your nominated payment method will be charged unless you cancel before the trial ends.
Free trials are offered once per product per account. If you cancel and resubscribe to the same subject, a further free trial will not be offered unless stated otherwise at the time of resubscription.
You may cancel your subscription at any time through the billing portal in your parent dashboard, or by contacting us at feedback@tia.coach.
When you cancel, your subscription remains active until the end of the current billing period. You will not be charged again after cancellation, and access to the subject is maintained until the period end date.
Cancellation does not delete your account or your student's learning data. You can resubscribe at any time and all session history, mastery scores, and learning profile data will be preserved.
Subscription charges are non-refundable. We do not provide partial refunds for unused portions of a billing period.
Exceptions may be made at our discretion in cases of billing errors or duplicate charges. To request a review, contact us at feedback@tia.coach within 14 days of the charge in question.
If a payment fails, we will attempt to retry the charge. If payment cannot be collected, your subscription may be marked as past due and subject access may be restricted. You will be notified by email and can update your payment method through the billing portal.
You and your student agree to use the Tia platform in a manner that is lawful, respectful, and consistent with its purpose as a learning tool.
We reserve the right to suspend or terminate access to any account that we reasonably believe is in breach of these acceptable use requirements.
Tia's tutoring responses are generated dynamically based on each student's profile, session history, and the content of the conversation. Every response, explanation, question, and piece of feedback is tailored in real time to the individual student.
Tia's platform is designed to be warm, encouraging, and educationally appropriate for students in Grades 7 to 12. The system governing Tia's behaviour includes safeguards around emotional support, age-appropriate content, and sound pedagogical approaches including adaptive difficulty, formative feedback, and interest-based framing.
Student interaction data including session messages is used to build and update the student's learning profile within the platform. We do not use student data to train external systems or share it with third parties for any purpose other than delivering the Tia service. See our Privacy Policy for full details.
The Tia platform collects and processes certain data about students in order to deliver personalised tutoring. This includes interests, mastery scores, session history, learning style, and successful teaching analogies.
This data is used exclusively to:
We do not sell student data to any third party. We do not use student data for advertising purposes. We do not share student data with any party other than the core infrastructure providers required to operate the platform, each of whom is contractually bound to appropriate data handling standards.
For full details on how we collect, store, process, and protect personal data, including your rights under the Australian Privacy Act 1988 and applicable overseas privacy laws, please read our Privacy Policy.
Student data is retained for as long as the associated parent account remains active. If you close your account and request deletion, we will delete all personal data associated with your account and student accounts within 30 days, subject to any legal obligations to retain certain records.
As the parent or guardian, you have the right to request access to, correction of, or deletion of your child's data at any time by contacting us at feedback@tia.coach.
All content, design, software, branding, and materials on the Tia platform and at tia.coach are owned by or licensed to BridgemanIT. This includes the Tia name, logo, avatar, platform design, system architecture, and all tutoring responses delivered through the platform.
You may not reproduce, copy, distribute, or create derivative works from any part of the Tia platform without our prior written consent.
Content submitted by students during tutoring sessions remains the property of the user. By using the platform, you grant us a limited, non-exclusive licence to process and store that content solely for the purpose of delivering the Tia service as described in these Terms and our Privacy Policy.
If you provide feedback, suggestions, or ideas about the Tia platform, you agree that we may use that feedback freely without any obligation to compensate you or keep it confidential.
The Tia platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranties or representations, express or implied, regarding the platform including warranties of merchantability, fitness for a particular purpose, or non-infringement.
In particular, we do not warrant that:
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or equivalent legislation in your country of residence.
To the maximum extent permitted by applicable law, BridgemanIT's total liability to you for any claim arising from or related to your use of the Tia platform shall not exceed the total subscription fees you have paid to us in the three months immediately preceding the event giving rise to the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages including loss of data, loss of profits, or loss of educational opportunity arising from your use of or inability to use the platform, even if we have been advised of the possibility of such damages. This includes any dissatisfaction with tutoring responses, outcomes of assessments or examinations, or decisions made in reliance on information provided through the platform.
You may terminate your account at any time by cancelling all active subscriptions and contacting us at feedback@tia.coach to request account deletion. Termination does not entitle you to a refund for any prepaid subscription period.
We reserve the right to suspend or terminate your account and any associated student accounts at any time if:
Upon termination, your right to access the platform ceases immediately. Sections 10, 11, 12, 13, and 15 of these Terms survive termination.
These Terms of Service are governed by and construed in accordance with the laws of the State of Queensland, Australia, without regard to its conflict of law principles.
You agree that any dispute arising from or related to these Terms or your use of the Tia platform will be subject to the exclusive jurisdiction of the courts of Queensland, Australia, except where mandatory consumer protection laws in your country of residence give you the right to bring a claim in your local courts.
If you are located in the European Union, United Kingdom, United States, Canada, New Zealand, or Ireland, nothing in these Terms affects your statutory rights under applicable local consumer protection legislation.
We may update these Terms of Service from time to time to reflect changes to the Tia platform, our business practices, or applicable law. When we make material changes, we will update the effective date at the top of this page and send an email notification to the address associated with your parent account at least 14 days before the changes take effect.
Your continued use of the Tia platform after the effective date of updated Terms constitutes your acceptance of those Terms. If you do not agree to the updated Terms, you must cancel your subscription and stop using the platform before the effective date.
For minor changes that do not materially affect your rights, such as corrections or clarifications, we may update these Terms without advance notice. The current version is always available at tia.coach/terms-of-service.html.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and BridgemanIT regarding your use of the Tia platform and supersede all prior agreements or understandings relating to the same subject matter.
If you have any questions about these Terms of Service, or if you need to report a concern about the platform, please contact us.
We are happy to explain anything in plain language. If something is unclear or you want to understand how these Terms apply to your situation, please get in touch.
Email: feedback@tia.coach
BridgemanIT (ABN 50 110 743 460) trading as Tia.coach